Contact us
Get in touch
Questions, ideas, a road we've mapped wrong, or help with your account: send us a message and a real person will read it.
Quick answers
Most questions are answered in the Help centre, with guides and an FAQ.
Signed in to the app?
Open a support ticket in Profile → Help → Support tickets, and add screenshots if they help.
When we'll reply
Usually within two working days. Requests about your data are answered within one month, as the law requires.
Leaving Byker?
You can delete your account in the app. If you can't sign in, choose My account or signing in above.