Help
How can we help?
Guides to getting the most out of Byker, and answers to the questions riders ask most.
Help centre
Step-by-step guides to Byker's features.
Getting started
- Create your Byker accountSign up with Apple, Google, Facebook or your email address, in a minute or two.Read the guide
- Find your way around BykerThe four tabs, the red + button, and where everything else lives.Read the guide
- Use Byker without an accountWhat you can do as a guest, and what needs a free account.Read the guide
Planning rides
- Plan your first rideFrom a few points on the map to a saved ride, in a couple of minutes.Read the guide
- Mark stops, fuel and cafés on your routeTell riders what each point is: a stop, fuel, a café, a photo opportunity or an overnight.Read the guide
- Avoid motorways, tolls and ferriesKeep to the good roads with the avoid options in the planner.Read the guide
- Plan a multi-day tripSplit a long route into days, each with its own distance and time. Byker Premium.Read the guide
- Import a GPX fileTurn a route from another app or a friend into a Byker ride.Read the guide
Recording rides
- Record a rideTrack where you ride, then save it as a ride to keep or share.Read the guide
- Keep recording with the screen offMake sure your phone lets Byker record the whole ride.Read the guide
- Save a ride without signalRides saved with no connection wait on your phone and upload by themselves.Read the guide
Your rides
- Name, describe and tag your rideAdd the details that make a ride worth riding: a name, a description, photos and tags.Read the guide
- My rides, Saved rides and Planned ridesWhere your own rides, the rides you saved and your group rides live.Read the guide
- Make room for private ridesWhat to do when you reach 5 private rides on the free plan.Read the guide
- Duplicate, copy or delete a rideMake a copy to change, save a copy of someone else's ride, or delete one you don't need.Read the guide
- Sort your rides into foldersKeep My rides tidy with folders for trips, regions or seasons. Byker Premium.Read the guide
- See your riding statsYour miles and moving time, month by month, with a year in review. Byker Premium.Read the guide
Finding and sharing rides
- Find rides near youDiscover published rides that pass near you, and the most popular further afield.Read the guide
- Publish a ride for other ridersShare the roads you love with every Byker rider, and see what they think.Read the guide
- Hide the exact start and finishShare a ride without showing where you live.Read the guide
- Share a rideSend a ride to a friend by link or to their Byker account, and stop sharing any time.Read the guide
- Ride it with Google Maps or a sat navHand your ride to Google Maps, or export a GPX file for Garmin, TomTom and others.Read the guide
Maps
- Explore the mapSee rides, places, events, alerts and speed cameras on one map.Read the guide
- Find places along the wayFuel, cafés, bike parking, viewpoints and more, from the Map tab.Read the guide
- Take maps offlineKeep your part of the country on your phone for when the signal drops.Read the guide
- Dark mode, map colours and unitsMake Byker look and measure the way you like.Read the guide
Speed cameras and alerts
- Speed cameras on the mapFixed and average speed cameras, kept up to date by riders.Read the guide
- Report a camera van, road closure or biker downTell other riders what's on the road right now.Read the guide
- Confirm or clear an alertKeep alerts accurate by saying whether they're still there.Read the guide
Events
- Find and join eventsMeetups, group rides, charity events, shows, track days and training near you.Read the guide
- Organise an eventSet up a meetup, group ride or charity event, and invite riders.Read the guide
- Choose who can see and join your eventPublic, link only, invited riders or club members, and who it's for.Read the guide
- Hear about events near youGet a notification when a new meet, group ride or charity event is organised near your town.Read the guide
- Share your location at an eventHelp the group find each other on the day. Free, and only until the event ends.Read the guide
Friends, clubs and chats
- Add friendsFind riders you know, send friend requests, and see their friends-only rides.Read the guide
- Your rider page and garageWhat other riders see about you, and how to change it.Read the guide
- Join or start a clubRide with your club on Byker: club rides, events, a noticeboard and a chat.Read the guide
- Chat with other ridersMessage friends, start a group for your next ride out, or talk in your club's chat.Read the guide
- Share your location with friends, clubs and nearby ridersShow where you are for a while, so riders can find you. Byker Premium.Read the guide
- Privacy, blocking and reportingChoose who can find and contact you, block riders, and report problems.Read the guide
Notifications
Account and privacy
- Edit your profileChange your name, picture, town, birthday and gender.Read the guide
- Sign-in methods and your passwordLink Google or Facebook, change your password, or set one.Read the guide
- Download your dataGet a copy of everything Byker keeps about you.Read the guide
- Delete your accountWhat's deleted, and how to do it.Read the guide
- How Byker keeps you privateWhat Byker does with your location, rides and photos.Read the guide
Byker Premium
- What Byker Premium addsHigher limits and extras for keen riders. Everything you need to ride stays free.Read the guide
- Subscribe, restore or cancel PremiumStart a free trial, get Premium back on a new phone, or cancel.Read the guide
- When Premium endsNothing is deleted. Here's what changes.Read the guide
Frequently asked questions
Quick answers, by topic.
Getting started
Planning rides
Recording rides
Your rides
Finding and sharing rides
Maps
Speed cameras and alerts
Events
Friends, clubs and chats
Notifications
Account and privacy
Byker Premium
Contact us
Still need help?
Send us a message and we'll get back to you by email, usually within two working days.
Contact usSigned in to the app? You can also open a support ticket: Profile → Help → Support tickets. Want to leave? Delete your account.