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Account and privacy

Edit your profile

Change your name, picture, town, birthday and gender.

Updated 18 October 2026

Open Profile → Edit Profile.

  • Name and profile picture: what riders see. Without a picture, you show the default helmet.
  • Location: just a town or area, such as Market Harborough, never your address. It's used for Events near you.
  • Birthday: private. You need to be 16 or over.
  • Gender: optional and private, never shown to other riders. Byker uses it only to check women-only and men-only events.

Your username can't be changed, as it's part of your shared links.

Your rider page, with its cover photo and About you, has its own screen: Profile → Your rider page.

Still need help?

Send us a message and we'll get back to you by email, usually within two working days.

Contact us

Signed in to the app? You can also open a support ticket: Profile → Help → Support tickets. Want to leave? Delete your account.