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Account and privacy

Download your data

Get a copy of everything Byker keeps about you.

Updated 18 October 2026

Open Profile → Account Settings → Download your data.

Byker makes a ZIP file and opens your phone's share sheet, so you can save it to your files or send it to your computer. It holds:

  • your profile and picture
  • your rides, each as a GPX file, with their photos and folders
  • your comments and ratings
  • your garage, with photos
  • events you organised, went to or commented on
  • your clubs, shares, support tickets and notification settings
  • your membership

Photos are JPEGs, so any computer opens them.

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Send us a message and we'll get back to you by email, usually within two working days.

Contact us

Signed in to the app? You can also open a support ticket: Profile → Help → Support tickets. Want to leave? Delete your account.