Open a support ticket
Ask Byker Support for help, and follow the answers in the app.
Updated 19 October 2026
Can't find the answer in Help? Ask us.
Open a ticket
- Open Profile → Help, then Support tickets.
- Tap New support ticket.
- Choose what it's about, give it a subject, and tell us what happened and what you expected.
- Add up to 3 screenshots if they help, then tap Send.
Your app's version and your phone's system go with it, so we can look into problems faster.
Our answer
We usually answer within two working days. You'll get a notification and an email, and the answer is kept in the ticket. Reply in the app if you need more help: replying to the email doesn't reach us.
When it's sorted, mark it resolved from the ticket's menu. Replying later opens it again.
Once a ticket is resolved, tell us how we did: give it 1 to 5 stars and, if you like, a comment, under the conversation. You can change your rating later.
Can't sign in? Email help@byker.net instead.