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Stolen & Found
Stolen & Found

When your bike is back

Mark it recovered, keep it open or close your report.

Updated 24 October 2026

It's back

Open your report and tap It's back: mark it recovered. Say whether Byker helped, and if you like, how it was found. Riders who sent sightings or shared it are told the good news.

Choose Share my story with riders to put it in Back with their owners in Stolen & Found. Your report's link stays up, saying the bike is back with its owner.

Still missing

Every 30 days, Byker asks whether your bike is still missing. Tap It's still missing to keep the report open. Reports close after 6 months unless you keep them open.

Close it

Tap Close report at any time. It leaves the map, the plate check and its link. You keep it under Yours.

Beware of recovery scams. Never pay anyone to return a bike, or anyone calling as "the police" or "a recovery company". The police never ask for money.

Still need help?

Send us a message and we'll get back to you by email, usually within two working days.

Contact us

Signed in to the app? You can also open a support ticket: Profile → Help → Support tickets. Want to leave? Delete your account.